General Returns Policy
You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if you're returning TVs, Clothing items, Baby items, or if the return is a result of our error. Items should be returned in their original product packaging. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.
This time period includes:
5 to 10 business days for us to receive your return from the shipper
3 to 5 business days for us to process your return
The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.
How Refunds are Issued
If you paid by ... Your refund will go to ... ... after your return is processed
Credit card Credit card 3-5 business days
Bank account Bank account Up to 10 business days
Amazon.com gift card* Gift card balance 1-2 business days
Credit card and gift card Credit card first, then gift card balance 3-5 business days
Promotional certificate No refund issued N/A
Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
Items Purchased from Other Sellers
As the Amazon.com Web site offers items for sale both by Amazon.com and by registered sellers, it is important in the returns process to know from whom the item was purchased.
If you have not received the refund within 4 weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, you may be eligible for our A-to-z Guarantee.
Amazon.com subsidiaries operating on Amazon.com selling platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.
If the item to be returned was not sold or fulfilled by Amazon.com, you will need to contact the seller directly or follow the specific Amazon Merchant's return instructions found in the order summary of Your Account.
